Jul19

75/25 Rule

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75% of dealing with difficult people and situations is understanding. 25% of dealing with difficult people and situations is skill and technique.

The good news is it’s something we can all improve upon; most of us are not born with the ability to handle the sticky wickets among us. Practice every chance you get, as the opportunities are bountiful. Before diving in, strive to understand the person, the situation, the real issue, and the real obstacles. If all else fails, ask the person you’re dealing with his/her take on the situation, so you can at least agree on where the gaps are.

So ask yourself: How can I better understand a person or situation this week I have perceived as “difficult”?


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About kellivrla

Kelli Vrla (Ver-lah: n Road Warrior for Humor & Productivity in the Workplace; funny, entertaining, exciting, motivating, Greek). Global Engagement Specialist! Kelli Vrla (Ver-lah), C S P, Texas-born corporate communications consultant, has enlightened and "entertrained" thousands in the U.S., Europe, and Central America with one of her dynamic programs. Kelli shares over 30 years of lessons and experience: Sixteen years as a broadcast sales executive in radio and 14 years as CEO of her own people development firm. Her in-the-trenches scope of learning comes from first-hand experiences in handling change, effective marketing, bottom-line communications, difficult and demanding people, and motivating the tough-to-motivate people. All of this prepared her for the variety of ways she now helps people stay less stressed and laser focused on full-throttle productivity. Life’s too short to get stressed over things we have little or no control over. Kelli helps people write the Reality Checks that will clear even the biggest bankable challenges. Since her radio days at ABC & CBS, Kelli has successfully consulted companies in helping their people enhance personal and professional development skills. She has helped them learn to OWN their jobs and get others to OWN theirs. She has helped them learn to handle CHANGE before it handles them. She has even helped them deal with PEOPLE THEY CANNOT STAND. Kelli has helped major corporations overcome the challenges and the chaos with her most-requested keynotes & workshops. She has done all of this with a festive delivery of relevant, memorable and immediately-transferable skills. As the kick-off morning show host, Kelli energized listeners on Dallas' first all-women talk radio show. Not only does Kelli hold the CSP, she proudly carries the honor of GPE (Greek Pastry Enthusiast)! In addition to serving on the boards of the National Speakers Association-North Texas and the Dallas Classical Guitar Society, she has worked with clients ranging from ABC, CBS, Lockheed Martin, NASA, H & R Block, ExxonMobil, Wal-Mart, Discover Card, HSBC, Capital One, TimeWarner, Canyon Ranch Resorts, Burger King, IBM and Southwest Airlines. She is an active member of the National Speakers Association as well as the Engagement Network. Her publications include co-authored works in the "Pathway Series: The Top Ten Packing List for 21st Century Leaders" and "Glee = MC2, A Guide to Exceptional Customer Service." Newest release this fall: Engage! Have Your People After 'Hello'! One recent attendee remarked, "Kelli was utterly amazing. She kept me awake, alert and assimilating. I laughed so hard my eyes were watering.” Kelli brings you relevant, memorable and DO-IT-NOW skills, so you can have more fun as you get more done! For a powerful conference kick-off keynote; for a motivating, closing keynote; or for an action-focused breakout, Kelli can bring impact and excitement to your event. SAVE the Date with Kelli V!

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